The Gardens Casino
GARDENS CASINO
HEALTH AND SANITATION INITIATIVES
Our Commitment to Employees and Guests
The health and safety of our employees and guests is our top priority. We closely monitor industry and government guidance regarding the COVID-19 virus, including information supplied by the California and Los Angeles County Departments of Public Health (CDPH and LACDH), Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and our gaming regulators. Based on this guidance we have established our health and safety initiatives for your protection and well-being. As these guidelines continue to evolve, we will continue to make changes to our protocols and procedures as necessary or appropriate.
Please be advised that the risk of exposure to COVID-19 exists in any public place or accommodation or anywhere you come into contact with another person. COVID-19 is an extremely contagious disease that can cause severe illness and death. By visiting the Gardens Casino, you voluntarily assume all risks related to exposure to COVID-19.
Our Health and Sanitation Plan
The Gardens Health and Sanitation Plan was developed after consulting all available information and guidance from the CDC and state and local public health agencies and in collaboration with medical experts from UCLA and USC. The goal of the plan is to provide for enhanced sanitation and safety protocols and to ensure that employees, vendors and customers are able to visit our casino and participate in our games while keeping safe and helping mitigate the spread of COVID-19.
Critical Safety Initiatives
With enhancing safety and helping minimize COVID-19 exposure for employees and guests as our goal, below is a summary of the critical safety initiatives we have instituted
FREQUENT SANITATION: We are cleaning routinely in public spaces, back of house areas, event spaces, gaming areas and restaurants. This includes the use of EPA disinfectants and electrostatic sprayers. This initiative also includes 100% sterilization of all gaming chips using onsite chip washing machines, replacing playing cards frequently, and wiping down and disinfecting high touchpoint areas.
PERSONAL PROTECTIVE EQUIPMENT (PPE): All guests are recommended but not required to wear a face mask or covering and encouraged to wear additional PPE of their choice while at the Gardens. If guests would like to have a face covering one will be available for purchase. Appropriate PPE will also be worn by employees in accordance with relevant regulations and guidance.
AIR QUALITY: Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. Air handling has also been increased with enhanced filters to filter out virus particulates.
SAFETY AND SECURITY: Our security team has received enhanced COVID-19 training and is prepared to ensure that our guests continue to enjoy their experience in a safe and secure environment.
COVID-19 TRAINING: Our employees have undergone COVID-19 training on multiple subjects including proper handwashing, physical distancing, and enhanced sanitation protocols.
SAFETY AND SECURITY: Our security team has received enhanced COVID-19 training and is prepared to ensure that our guests continue to enjoy their experience in a safe and secure environment.
FOOD AND BEVERAGE SERVICE: To help enhance heath and sanitation all food and beverages will be served in single use, disposable containers. Our restaurant is open where guests may dine in or sit at other designated dining areas.
SIGNAGE: Appropriate signage has been placed at all entrances and throughout the Casino reminding employees and guests of the necessary COVID-19 protocols.
Additional COVID-19 Protocols
Player Card Requirement: Player cards will be required for all guests in order to help identify all patrons who have been at the Gardens.
Illness Notification: Any guest exhibiting COVID-19 symptoms such as fever, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, nausea or vomiting, sore throat or diarrhea and general body aches, are asked to notify Casino management or Security staff for further assistance and further instructions.
Technology: We are using state of the art technology to further sanitize and disinfect the Casino. We employ electrostatic sprayers to apply EPA approved disinfectant on high-touch surfaces such as handles, knobs, rails, gaming table and chairs, counters, ATMs, plexiglass barriers, and dining surfaces.
Public Spaces: The cleaning and disinfecting by dedicated housekeeping staff has continued in all public areas with an emphasis on “high-touch” surfaces. In addition, other employees will likewise clean and disinfect equipment and surfaces on the gaming floor and within their work areas.
Hand Washing and Sanitizing: Employees are required and guests are strongly encouraged to frequently and properly wash or sanitize their hands.
Gaming Table Sanitization: Our cleaning protocols help ensure that our guest’s experience at the gaming table is safe and healthy. This includes sanitation of table rails, playing cards, tiles, card shoes, shufflers, table game podiums, discarded card holders and other gaming equipment.
Chip Disinfection: 100% of our casino chips are disinfected frequently using our advanced in-house chip cleaning machines.
Card Disinfection: All cards and tiles are either disinfected or disposed of with increased frequency.
For More Information
The health and safety of our employees is of paramount importance. If you have specific questions about these procedures and protocols, please do not hesitate to contact us at (562) 860-5887, ext. 102.
For additional information regarding COVID-19 and protecting your health visit:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
http://www.ph.lacounty.gov/media/Coronavirus/